FAQ's

• 1Are there Set Up fees?

  It depends on what your requirements are and the method of decoration being selected. If you want to embroider a company logo on apparel, there would be a one-time fee to convert that logo into a stitch file. If you are embroidering only text, there is no set up fee, if you can utilize one of our pre-digitized fonts. Screen Printing usually involves a screen charge. Most Promotional Products also require a set up fee. We will provide you with a written quote outlining all of the cost so that you know up front exactly what things will cost.

• 2Can I order less than the minimum quantity specified?

  With regard to Promotional Items, Yes, some of our manufacturers allow you to order ½ of the minimum quantity specified.  Orders with less than minimum quantities are subject to additional charges.  With regard to Screen Printing we adhere to a 12 piece minimum. Embroidery and Direct Garment Printing have no minimums. Call our office for additional details.

• 3Can I order products from EmbroidMe online?

  Absolutely. Our online store contains a wide variety of apparel and promotional merchandise but with over 800,000 different items, please contact us for a personalized consultation. 

• 4Do I have to buy a product from EmbroidMe in order to have it customized?

  No. You may walk into any EmbroidMe franchise with your own apparel and EmbroidMe will be happy to provide you with quality custom embroidery. 

• 5How long does it take?

  That depends on what we are doing for you. Embroidery generally takes 7 to 10 days; Screen Printing normally runs about 2 weeks and Promotional Products generally require anywhere from 2 to 4 weeks. If you have a more immediate need, please let us know. We often can accommodate more compressed schedules.

• 6How much will it cost?

  There are many factors that determine the cost and they will be different for the various types of decoration methods being used. For instance, the number of colors will have a significant impact on Screen Printing costs and no effect on Embroidery. Conversely, the size of the image being put on the apparel would most likely not have an impact on Screen Print pricing, but would certainly have an effect on the Embroidery price. We can assist you in determining the most appropriate method based on your specific needs.

• 7Is Shipping included in the per unit rates for Promotional Products?

  Prices do not include shipping charges. All products are shipped F. O. B. factory. Freight will be prepaid and added to your invoice.

• 8What are Overruns / Under runs?

  Due to imprinting process on Promotional Items, quantities shipped over or under 10% of the quantity ordered are billed accordingly.

• 9What do the per units rates for Promotional Products include?

  Prices are per piece based on quantity ordered. Normally, prices include a one color one location imprint. Pricing is subject to change without prior notification. Please call our office for verification and a formal proposal.

• 10What forms of payment do you accept?

  You can make the payment by check, money order, American Express, Discover, Master Card or Visa. We also readily accept cash. We do accept Purchase Orders from Major Corporations (once approved) and Government.

• 11What is Camera Ready Artwork?

  Camera-ready artwork is any professionally prepared black and white rendering of your logo, emblem, line art or copy. The quality of your imprint depends upon the quality of artwork supplied to us! Artwork can be submitted via E-Mail, by Mail on disk (3.5 or CD) or FTP (File Transfer Protocol). Laser copies of 1200 DPI resolution are also acceptable.  
  
  Artwork can be accepted from the following programs:
  

  • CorelDRAW
  • Adobe Illustrator - AI 9 or higher (output as .ai or .eps)
  • Photoshop - All EPS, TIFF files (layered if possible). They must be 600 dpi or higher at 100% of final size or larger.

  
  Please Note: Vector Art is preferred. It provides the best quality and allows images to be resized without loss of sharpness and detail.
  
  If you don't have camera ready art, our art department can prepare your artwork, please email / fax or call for quotation.

• 12What types of garment do you sell?

  We sell t-shirts, golf shirts, dress shirts, outerwear, team uniforms, lab coats, scrubs, aprons, caps, robes, towels, golf towels, and pretty much every other type of apparel you can think of. We offer name brands like Hanes, Anvil, Gildan, Port Authority, Outer Banks, Devon & Jones, Liz Claiborne, Adidas Golf, Nike Golf, Tommy Hilfiger and more.

• 13What's the minimum order of a custom embroidery job from EmbroidMe?

  There is no minimum order at EmbroidMe. Our stores will customize any job, no matter how large or small.